Helpful Things to Know

We get asked this a lot and would love to be more flexible, but unfortunately it just isn’t possible. Our housekeeping team needs the full changeover window to prepare each property to our extremely high standards.

We’re very grateful for your understanding and support in not arriving early or departing late.

Asda, Sainsbury’s and Tesco all deliver to Brunton. Please arrange your delivery for no earlier than 5.00 pm on your arrival day, allowing time for any unexpected travel delays.

Unfortunately, we aren’t able to accept grocery deliveries on your behalf.

Our preferred suppliers are Charlie Murphy Wines, Majestic in Berwick and Alnwick Brewery. They know Brunton and can deliver directly, making everything straightforward for you.

You’ll find a generous welcome basket of local goodies waiting for you, together with enough household essentials to see you through your first few days or until you have time to shop.

You can see the full list here: Welcome Pack and House Provisions.

We don’t provide coffee machines, but each property is equipped with cafetières, which offer a simple and reliable way to enjoy fresh coffee without the risk of breakdowns.

If you would like additional towels or bed linen, or some housekeeping assistance during your stay, we may be able to arrange this for a small charge, subject to availability and with at least four weeks’ notice.

Your beds will be prepared with fresh linen for your arrival and fresh towels will be provided. If you are staying for two weeks or longer, you will also receive complimentary self-service fresh linen and towels each week.

Yes, free Wi-Fi is provided through our dedicated leased-line broadband connection.

Wi-Fi is intended for recreational rather than business use and, as with any rural service, uninterrupted availability unfortunately cannot be guaranteed.

There is 4G coverage for most networks around Brunton, although you may need to move around your property to find the strongest connection.

You can check coverage for your particular network using the Ofcom mobile coverage checker.

All heating and hot water at Brunton are supplied by our central biomass boilers. These use wood grown on the estate and sustainably replaced as part of our ongoing woodland management.

With the exception of Brunton House and Stable Cottage, which are connected to the mains, our properties are supplied by our own private water supply. The water is carefully filtered and softened before reaching the properties.

Because the water is already softened, there is no need to add salt to the dishwasher. If the salt warning light is flashing, please simply override it and continue using the dishwasher as normal.

We provide logs, firelighters, matches and a bucket of wood chips to use as kindling. You’re welcome to top up your log supply throughout your stay and will find details of where to collect them in your online information file.

Northumberland has something for everyone, whatever the weather! Whether you’re planning an active holiday or a restful retreat, you’ll find our recommendations for places to eat, castles and gardens, beaches, walks and much more in our detailed Information pages.

Yes! Brunton Lake is stocked with rainbow trout and guests are very welcome to fish on a catch-and-release basis.

Please let the Estate Office know in advance if you would like to use the lake.

We’re afraid not. For safety reasons, swimming in either Brunton Lake or the burn isn’t permitted.

We’re afraid not. Hot tubs require specialist daily care and can add significant running costs. By not having them, we’re able to ensure the grounds are beautifully maintained throughout the year.

Smoking and vaping are not permitted inside any of our properties. You may be surprised to know that vapour from e-cigarettes can activate our optical smoke detectors and trigger the fire alarm.

If you choose to smoke outside, please do so away from doors and open windows. Cigarettes and matches must be fully extinguished and disposed of safely; cigarette ends, matches and vaping waste must never be left on the ground or anywhere around the properties and grounds.

Not directly, no. For safety reasons, we don’t allow electric vehicles to be charged from the properties themselves.

We do have two dedicated EV chargers in the main car park for guests to use, with further information available in your online information file.

For fire safety, we can’t allow candles, tea lights, ethanol burners or other open flames inside our properties.

Sorry, no. With livestock and dogs nearby, fireworks and sky lanterns can be both distressing and dangerous, so we ask guests not to bring or use them anywhere at Brunton.

Only with prior written permission. If you would like to fly a drone, please contact us in advance so that we can advise what may be possible.

Unfortunately, we’re unable to accept bookings from stag or hen groups.

If we receive a group booking and aren’t sure whether Brunton will be suitable for the planned stay, we may get in touch with the lead guest to discuss the arrangements before confirming the booking.

Yes, please. We ask guests to leave their holiday property and the Blacksmith’s Shop clean and tidy, much as they found them.

If you would prefer some additional help during your stay, you’re very welcome to ask about hiring our housekeeping team. It is also worth checking with your caterers, as they may prefer to provide their own staff.