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Booking Terms and Conditions
Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.
You are responsible for ensuring that the members of your party consider the government guidance on Covid-19. You’ll find our most recent update here Covid-19.
You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, undertaken any illegal activity or have caused significant damage, or unreasonable noise or disturbance we are entitled to terminate your let immediately without a refund.
When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.
Weekly bookings run from Friday to Friday. Short break stays generally run from Friday to Monday or Monday to Friday in low season, but may also be available in high season on a last minute basis.
On the day of your arrival, your cottage will be available from 4.00 pm. On the day of departure, you must vacate your house by 9.30 am.
Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and if you need to cancel please contact us immediately and confirm it in writing.
You will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice. Any refund due will be processed on the departure date of the cancelled booking.
Each house booked is a separate contract. A cancellation in one house will not cover the rent for any other house either for that week or any subsequent week.
Cancellation due to government ruling
If we are required to close by law, due to a national or local lockdown, and we cannot provide your accommodation then you will be entitled to a full refund of any rental costs paid.
If we are open for business and you are unable to stay with us due to a lockdown or travel restrictions in your own locality, a requirement to self-isolate or a lawful restriction on who can stay together, then we will defer your stay to a future date within the same rate band.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live nearby, and will do our best to resolve any problem.
We will provide a travel cot with bottom sheet and/or high chair on request. However, please bring your own cot linen.
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid.
This includes, but is not limited to, the failure or interruption of the supply of water, gas, electricity or broadband to the property, the removal of waste water from the property, the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and appliances. In such circumstances we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
Please take good care of our accommodation – you are responsible for and expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. Whilst we employ housekeepers, guests are expected to leave properties in the same state of repair and in the same clean and tidy condition on departure as it was on their arrival, with all bins emptied, dishes washed and put away and, weather permitting, windows opened.
You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair, replacement or making good if we consider that the damage or breakage is significant, the property is left excessively dirty, pets have been allowed outside of designated areas and/or onto furnishings, fouling has not been removed, or the no-smoking rule has been ignored.
Please report without delay any damages or breakages, any defects in the property or any breakdown of equipment or appliances. Arrangements for repair or replacement will be made as soon as possible.
Security deposits are taken for bookings in Brunton House (£500) and our dog-friendly smaller cottages (£75) which are fully refundable subject to the property being vacated in the same clean and tidy, and damage-free condition as it was on your arrival. Dog owners are expected to clean the property inside and outside to ensure no trace of dog remains on departure. Deposits are taken by debit/credit card pre-authorisation on the day of your arrival.
You accept that data gathered during the course of this booking may be held on computer. You also accept the terms of our Website Policy and Privacy Statement as stated in our website.
Only one offer or discount may be used per applicable booking.
Offers and discounts are not available after the booking has been confirmed.
We reserve the right to withdraw or amend offers and discounts at any time.
Under-occupancy discounts are available for three-bedroom Stable Cottage, which normally sleeps 6 guests, as follows:
- 10% reduction for four guests
- 15% reduction for two guests
Two-bedroom Mill Race, which normally sleeps four, is also available with a 10% reduction for two guests.
This offer is based on one bedroom remaining unused to qualify for the 10% discount and two bedrooms remaining unused to qualify for the 15% discount,
If you wish to take advantage of this offer, please book on-line as normal completing the number of guests in your party. If your party is smaller than the maximum occupancy for the property, but you would like to use all bedrooms, please mention this in the comments box and we will adjust the balance to take this into account. Please note that this offer is not available after the booking has been confirmed.
Two well-behaved dogs are allowed, by prior arrangement in the back of Brunton House (uncarpeted downstairs rooms only – see back door, boot room, drying room and larder on the floor plan) and in the uncarpeted living areas of Stable Cottage. Dogs must not be left alone in your property or in the garden.
We take a security deposit in Brunton House (£500) and our dog-friendly smaller cottages (£75) fully refundable subject to the property being vacated in the same clean and tidy, and damage free condition as it was on your arrival. Dog owners are expected to clean the property inside and outside to ensure no trace of dog remains on departure. We reserve the right to withhold the security deposit if evidence is found of dogs in restricted areas, hair is found on carpets or furniture, and dog waste left in gardens or on mown grass adjacent to properties. Deposits are taken by debit/credit card pre-authorisation on the day of your arrival.
Party Leaders/Principle booking guests are responsible for ensuring dogs access the above areas only and do not enter carpeted bedrooms or climb on on any items of furniture.
There are great walks all over the estate. Please ensure that dogs are kept under close control or on leads and remove dog poo from tracks into long grass. Please see leaflet ‘Taking Your Dog to the Coast’ in our information files for excellent advice regarding dog walking in Northumberland, including advice on livestock and ground nesting birds on beaches.
We are a working farm with livestock and machinery. Therefore, dogs must not be allowed to roam unsupervised and must be kept under close control at all times. We hope farm-workers and gamekeepers moving around in the early hours of the morning/late at night will not disturb your dogs.
Additional dogs may be allowed, again with our prior permission, to stay in the stables.
The use of drones is not allowed without our express written permission.
Fireworks are not allowed without our express written permission.
Sky Lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to livestock and wildlife.
We request that, where possible, you avoid use of party/table confetti or party poppers.
At all times it is the Hirer’s responsibility to inform the Manager of any Event with more than 20 guests, any Wedding or Civil Ceremony held at Brunton House – precise times, date and full details of the event and or wedding or civil ceremony and full details of all third parties and equipment appointed, leased or employed by the Hirers at Brunton House and Cottages. It is the Hirers’ responsibility to ensure all and any additional equipment is completely removed without sign before 9.00 am on the Hirers day of departure; we cannot be responsible for anything left on site after this time.
• Event fee
The fee for holding an event at Brunton House is £1000. This covers, amongst other on-going costs, approved premises licence, insurance, maintenance, staff.
A security deposit of £1000 is also required (inclusive of the standard £500 Brunton House deposit) refundable subject to the standard terms and conditions set out on our website.
• Payments
A deposit of 30% of the full hire cost will ensure the date is secured. Final payment must be made 8 weeks before the arrival date.
• Occupancy
Occupancy shall be from 4pm on the day of arrival until 9.30am on the day of departure, unless specific arrangements have been made. Hirers are asked to respect that the housekeepers have a limited time to prepare Brunton House for the next booking, ensuring it is the same condition as the Hirer found it on arrival. Missing or damaged items will be charged for in full. Hirers staying for 14 days will receive fresh linen and towels after, or around, 7 days occupation.
We have a licence for 20 people at a civil marriage or civil partnership ceremony at Brunton House. We can not accommodate more people without compromising a safe, comfortable setting.
Brunton House has 8 double bedrooms, allowing 16 people to stay. During COVID-19 restrictions there may be limits on households/numbers that may stay in the house.
• Marriage arrangements
For Civil Marriages and Civil Partnerships the Hirer is responsible for arranging and confirming plans with the Ceremony Co-ordination Team, based at Alnwick, and making all relevant payments and initiating correspondence with the Registration staff.
Ceremony Co-ordination Team
27 Fenkle St,
Alnwick,
Northumberland NE66 1HP
01665 602870
alnwickreg@northumberland.gov.uk
• Equipment
It is the Hirer’s responsibility to ensure all and any additional equipment is not to be brought on site until 5pm at the start of the booking (or a time agreed in advance with the Manager) and completely removed, without leaving evidence, before 9.30am on the Hirer’s day of departure. The Manager and Owners can not be responsible for anything left on-site outside of these times, and the Hirer must take responsibility for anything brought on site during their booking.
Unfortunately, we can not allow the following to be used in and outside the house or grounds, or anywhere on the farm: confetti, sky lanterns, marquees, inflatables or music set up outside.
• Responsibilities, extra costs, damage, loss and nuisance
The Hirer agrees to adhere to all information submitted on the booking form or inform the Manager (or Owners) of any change, in writing.
The Hirer agrees that the supervision of children, babies and any adults requiring care remains the responsibility of the Hirer at all times.
The Hirer will be responsible for the belongings of all occupants during their stay.
The Hirer will pay for any damage or loss, however caused, excluding reasonable wear and tear, incurred during the occupation. Mud, make-up or blood will usually not wash out of bed covers, throws, linen, furniture, carpets or towels.
The Hirer must not take any furniture, linen, towels, bedcovers, throws or cushions out of the house.
The Hirer and their guests must not use beds, towels or furniture with uncovered broken skin, make-up or mud.
The Hirer must not remove mud, make-up or blood with linen or towels supplied. The Owners will regrettably have to charge for stained or missing cushions, linen, bedcovers, floors, throws, furniture covers and towels.
Anti-social behaviour – the Hirer agrees not to let their group act in any way which might cause disturbance to any neighbouring properties. If we consider that the Hirer, or any of their party, have behaved anti-socially, irresponsibly, undertaken any illegal activity, or have caused significant damage, or unreasonable noise or disturbance, the Manager/Owners are entitled to terminate the let, without a refund.
• Vehicles
All vehicles can only be parked on the Brunton House gravel or a pre-arranged area close by, such as the stable yard. No vehicles can be parked to block any farm machinery accessing the surrounding fields. No vehicles must drive or park on lawns and all vehicles must be removed by 9am on the final booking day.
• Complaints
If, in the opinion of the Hirer, there are grounds for complaints of any kind it is the duty of the Hirer to take these up with the Manager / Owners immediately, without delay and well before departure. In which case all remedial action can be taken as soon as is practically possible, since it is in the Manager’s/Owners’ interest that the Hirer enjoys their stay and is completely comfortable, happy and safe while at Brunton House.
• Guest Information Folder (online)
For the complete safety and comfort of the Hirer and all occupants the Hirer must read the relevant information before using any of the properties, amenities or equipment. This information is provided to keep the Hirer and all occupants safe and happy during their stay. It is the Hirer’s responsibility to draw this information to the attention of all occupants during their stay.
• Booking Alterations by the Hirer
Any alterations to a booking by the Hirer will be subject to the agreement with the Manager/Owners.
• Booking Alterations by the Owner
Standard terms and conditions, as set out on the website, are applicable.
You are welcome to bring your horse to Brunton by prior arrangement. All horses must hold a valid equine passport, be in an established worming regime prior to arrival and have an up to date equine influenza vaccination. You will need to bring your own feed and water buckets and haynets. Stables and grazing must be tidy and cleared of poo at the time of your departure. Tack is not permitted in the holiday properties, secure storage can be provided if required. Parking is available for lorries and trailers.
Please be aware that we are a working farm with livestock and machinery, and that the East Coast mainline runs through the wider estate.
We will do our best to ensure you have an enjoyable and safe stay with us, but accept no liability for any events, damage, loss or injury, during your stay. Public liability insurance is required for horse and rider.
Whilst we employ housekeepers, guests are expected to leave properties in the same clean and tidy condition at the end of the rental period as at the beginning, with all bins emptied and all dishes washed and put away. Please see further details under heading Damages, Breakages and Brunton House Security Deposit.
We request that, where possible, you avoid use of party/table confetti and party poppers.
All bed linen and towels are provided. If you are staying with us for two weeks or more, we supply complimentary fresh bed linen and towels after seven nights. If you would like the housekeeping team to change the bed linen for you or perform mid-stay cleaning this can be arranged in advance for a small charge.
We, or our representatives, shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.
We strongly recommend you take out a travel insurance policy which covers booking cancellations and appropriate personal insurance for your holiday to avoid any loss.
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation and/or dates. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.
Only the persons listed in the booking request, or notified to us and accepted by us, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Stag and hen parties are not permitted, this being the case we may need to seek further information from you on receiving enquiries or bookings for same gender groups. Groups of single persons under the age of 25 years please contact us to discuss your requirements before booking.
Under-occupancy discounts are available for three-bedroom Stable Cottage, which normally sleeps 6 guests, as follows:
- 10% reduction for four guests
- 15% reduction for two guests
Two-bedroom Mill Race, which normally sleeps four, is also available with a 10% reduction for two guests.
This offer is based on one bedroom remaining unused to qualify for the 10% discount and two bedrooms remaining unused to qualify for the 15% discount,
If you wish to take advantage of this offer, just book on-line as normal completing the number of guests in your party. If your party is smaller than the maximum occupancy for the property, but you would like to use all bedrooms, please mention this in the comments box and we will adjust the balance to take this into account. Please note that this offer is not available after the booking has been confirmed.
We reserve the right to withdraw or amend offers and discounts at any time.
For groups staying in Brunton House and/or across more than one property the booking guest will assume the role of party leader. The party leader will be responsible for providing complete booking and pre-arrival information, all payments, breakages and cancellations, and must be at least 25 years of age at the time of booking.
The party leader is responsible for the behaviour of group members and for the safe and respectful use of the accommodation and facilities provided. The party leader must familiarise themselves with the welcome folder on arrival, and ensure other group members are also aware of the guidance contained within; in particular guidance around safety. The party leader must ensure that all guidance and booking conditions are adhered to.
All bookings are subject to written confirmation. A deposit is payable at the time of booking of 30% of the total rent. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking.
The full balance and security deposit is due eight weeks before the arrival day. If this is not received on time, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within eight weeks of the arrival day, the full rent must be paid immediately.
Our prices are inclusive and quoted in Pounds GB inclusive of VAT at the prevailing rate. Payment may be made by cheque (made payable to ‘Fallodon Farming Partnership’) or bank transfer.
Smoking is not permitted within any of our properties.
The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.
Party Leaders/Principle booking guests should not engage any third party to provide any service at the property without our prior written consent (and, where relevant, that of our insurers). Requests should be made via email to stay@bruntoncottages.co.uk including full details of all third parties and equipment appointed, leased or employed by you at Brunton House and Cottages. .
We cannot accept liability for the activities of third-party suppliers and where we suggest or recommend a particular third-party supplier, this is based on our genuine belief and/or experience, or feedback received by us from other guests or contacts.
We will not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the Party Leaders/Principle booking guest and relevant third-party service provider.
It is your responsibility to ensure all and any additional equipment is completely removed without sign before 9.00 am on the day of your departure; we cannot be responsible for anything left on site after this time.
Our free wifi is powered by the latest ultrafast, fibre-to-the-premises broadband connections. Please note that it is for recreational use and not business purposes and unfortunately service cannot be guaranteed.