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Booking Conditions
Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions.
Your are responsible for ensuring that no member of your party travels to Brunton if, within 14 days prior to arrival, they show symptoms of Covid-19, have been in contact with a confirmed case or under NHS test and trace measures.
If someone in your party develops Covid-19 symptoms during your stay must ensure they are immediately tested via Get a free NHS coronavirus test. The result must be shown to us and, if positive, everyone within the party must leave immediately. If that is not possible and you have to self-isolate here, you will be liable for the full cost of any bookings cancelled as a result.
You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, undertaken any illegal activity or have caused significant damage, or unreasonable noise or disturbance we are entitled to terminate your let immediately without a refund.
When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.
Weekly bookings run from Friday to Friday. Short break stays generally run from Friday to Monday or Monday to Friday in low season, but may also be available in high season on a last minute basis.
On the day of your arrival, your cottage will be available from 5.00 pm. On the day of departure, you must vacate your house before 9.00 am.
Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and if you need to cancel please contact us immediately and confirm it in writing.
If you cancel 61 or more days before check-in date, and we are able to re-let your dates, we will refund your original deposit less a £50.00 administration fee plus any shortfall in the rent achieved. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking.
Bookings placed on or after 08 June 2020 for arrival from 01 August 2020 have Master Cancel protection, meaning if you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the rental costs you have paid. Only rental costs are refunded. Additional extras, including but not limited to housekeeping, catering and other ancillary charges are not refunded. Refund payment for cancelled bookings will be released back to the cancelling guest on the original booking checkout date. Cancellations made 1 day prior to or on the day of check-in will not be eligible for refund. Example: for a check-in on Friday you could cancel the prior Wednesday but not Thursday (1 day prior) or Friday (day of check-in). See full details here Master Cancel Protection FAQs.
Bookings placed before 08 June 2020 and/or for arrival before 01 August 2020 are not cancellation protected and you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice.
Each house booked is a separate contract. A cancellation in one house will not cover the rent for any other house either for that week or any subsequent week.
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live nearby, and will do our best to resolve any problem.
We will provide a travel cot with bottom sheet and/or high chair on request. However, please bring your own cot linen.
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid.
This includes, but is not limited to, the failure or interruption of the supply of water, gas, electricity or broadband to the property, the removal of waste water from the property, the breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers and appliances. In such circumstances we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
Please take good care of our accommodation – you are responsible for and expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. Whilst we employ housekeepers, guests are expected to leave properties in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning, with all bins emptied and all dishes washed and put away.
You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair, replacement or making good if we consider that the damage or breakage is significant, the property is left excessively dirty, pets have been allowed outside of designated areas and/or onto furnishings, fouling has not been removed, or the no smoking rule has been ignored.
Please report without delay any damages or breakages, any defects in the property or any breakdown of equipment or appliances. Arrangements for repair or replacement will be made as soon as possible.
Larger parties (any booking includiing Brunton House) are required to pay a security deposit of £500, due 8 weeks prior to arrival.
You accept that data gathered during the course of this booking may be held on computer. You also accept the terms of our Website Policy and Privacy Statement as stated in our website.
Only one offer or discount may be used per applicable booking.
Offers and discounts are not available after the booking has been confirmed.
We reserve the right to withdraw or amend offers and discounts at any time.
Under-occupancy discounts are available for three-bedroom Stable Cottage, which normally sleeps 6 guests, as follows:
- 10% reduction for four guests
- 15% reduction for two guests
Two-bedroom Mill Race, which normally sleeps four, is also available with a 15% reduction for two guests.
This offer is based on one bedroom remaining unused to qualify for the 10% discount and two bedrooms remaining unused to qualify for the 15% discount,
If you wish to take advantage of this offer, please book on-line as normal completing the number of guests in your party. If your party is smaller than the maximum occupancy for the property, but you would like to use all bedrooms, please mention this in the comments box and we will adjust the balance to take this into account. Please note that this offer is not available after the booking has been confirmed.
Two well-behaved dogs are allowed, by prior arrangement in the back of Brunton House (uncarpeted downstairs rooms only – see back door, boot room, drying room and larder on the floor plan) and in the uncarpeted living areas of Stable Cottage. We reserve the right to pass on the cost of professional cleaning and rental loss should dog hair be found in any restricted areas, on carpets or furniture.
Party Leaders/Principle booking guests are responsible for ensuring dogs access the above areas only and do not enter carpeted bedrooms or climb on on any items of furniture.
During your stay/before you leave please clear up any dog hair shed, and all dog poo in the garden/on any mown grass estate areas. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50).
There are great walks all over the estate. Please ensure that dogs are kept under close control or on leads and remove dog poo from tracks into long grass. Please see leaflet ‘Taking Your Dog to the Coast’ in our information files for excellent advice regarding dog walking in Northumberland, including advice on livestock and ground nesting birds on beaches.
We are a working farm with livestock and machinery. Therefore, dogs must not be allowed to roam unsupervised and must be kept under close control at all times. We hope farm-workers and gamekeepers moving around in the early hours of the morning/late at night will not disturb your dogs.
Additional dogs may be allowed, again with our prior permission, to stay in the stables.
The use of drones is not allowed without our express written permission.
Fireworks are not allowed without our express written permission.
Sky Lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to livestock and wildlife.
We request that, where possible, you avoid use of party/table confetti, party poppers etc in line with government Covid-19 guidelines and to assist our housekeepers.
You are welcome to bring your horse to Brunton by prior arrangement. All horses must hold a valid equine passport, be in an established worming regime prior to arrival and have an up to date equine influenza vaccination. You will need to bring your own feed and water buckets and haynets. Stables and grazing must be tidy and cleared of poo at the time of your departure. Tack is not permitted in the holiday properties, secure storage can be provided if required. Parking is available for lorries and trailers.
Please be aware that we are a working farm with livestock and machinery, and that the East Coast mainline runs through the wider estate.
We will do our best to ensure you have an enjoyable and safe stay with us, but accept no liability for any events, damage, loss or injury, during your stay. Public liability insurance is required for horse and rider.
Whilst we employ housekeepers, guests are expected to leave properties in the same clean and tidy condition at the end of the rental period as at the beginning, with all bins emptied and all dishes washed and put away. Please see further details under heading Damages, Breakages and Brunton House Security Deposit.
We request that, where possible, you avoid use of party/table confetti, party poppers etc inline with government Covid-19 guidelines and to assist our housekeepers.
All bed linen and towels are provided. If you are staying with us for two weeks or more, we supply complimentary fresh bed linen and towels after seven nights. If you would like the housekeeping team to change the bed linen for you or perform mid-stay cleaning this can be arranged in advance for a small charge.
We or our representatives, shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.
We strongly recommend you take out a travel insurance policy which covers booking cancellations and appropriate personal insurance for your holiday to avoid any loss.
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us.
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation and/or dates. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.
Only the persons listed in the booking request, or notified to us and accepted by us, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 25 years without our prior agreement.
You agree that your party will not breach Covid-19 social distance restrictions as set out in law effective from 14 September 2020.
Under-occupancy discounts are available for three-bedroom Stable Cottage, which normally sleeps 6 guests, as follows:
- 10% reduction for four guests
- 15% reduction for two guests
Two-bedroom Mill Race, which normally sleeps four, is also available with a 15% reduction for two guests.
This offer is based on one bedroom remaining unused to qualify for the 10% discount and two bedrooms remaining unused to qualify for the 15% discount,
If you wish to take advantage of this offer, just book on-line as normal completing the number of guests in your party. If your party is smaller than the maximum occupancy for the property, but you would like to use all bedrooms, please mention this in the comments box and we will adjust the balance to take this into account. Please note that this offer is not available after the booking has been confirmed.
We reserve the right to withdraw or amend offers and discounts at any time.
For groups staying in Brunton House and/or across more than one property the booking guest will assume the role of party leader. The party leader will be responsible for providing complete booking and pre-arrival information, all payments, breakages and cancellations, and must be at least 25 years of age at the time of booking.
The party leader is responsible for the behaviour of group members and for the safe and respectful use of the accommodation and facilities provided. The party leader must familiarise themselves with the welcome folder on arrival, and ensure other group members are also aware of the guidance contained within; in particular guidance around safety. The party leader must ensure that all guidance and booking conditions are adhered to.
All bookings are subject to written confirmation. A deposit is payable at the time of booking of 30% of the total rent. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking.
The full balance and security deposit is due eight weeks before the arrival day. If this is not received on time, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within eight weeks of the arrival day, the full rent must be paid immediately.
Our prices are inclusive and quoted in Pounds GB inclusive of VAT at the prevailing rate. Payment may be made by cheque (made payable to ‘Fallodon Farming Partnership’) or bank transfer.
Smoking is not permitted within any of our properties.
The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.
Our free wifi network is powered by the latest ultrafast, fibre-to-the-premises broadband connections. Unfortunately, we are not able to guarantee the service.