Pre-authorisation of your security deposit

What is a pre-authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account, however the amount will show as unavailable on your available balance.

When is the card pre-authorised?

During your stay in either Brunton House or one of our dog-friendly properties.  You will receive an email to confirm that this has happened.

How much is a pre-authorisation?

The pre-authorisation is £500 for Brunton House, £200 for Brunton Granary and £75 for Stable Cottage, Brunton Lake, Long Byre or Garden Cottage.

Why is the credit card pre-authorised?

You are responsible and liable for any breakages which you cause to the accommodation or its contents. Whilst we do not normally charge for minor breakages, the pre-authorisation guarantees us that funds are available to pay for the repair, replacement or making good of any significant damage or breakage, of for additional cleaning if the property has been left excessively dirty, pets have been allowed outside of designated areas and/or onto furnishings, fouling has not been removed, or the no-smoking rule has been ignored.

When does the pre-authorisation get released from the credit card?

This varies dependent on your individual credit/debit card issuer.  If no issues arise during the housekeeping changeover following your departure the hold will generally release between 3-10 working days after your departure.

Can the Pre-Authorisation be Removed Sooner?

We are unable to remove pre-authorisations once they have been placed.

When did the Brunton House and Cottages start this practice?

We have been pre-authorising credit/debit cards since 2019, although this is not a new practice nor do we hide the fact that we must do this. We thank you for your patience and understanding.