Updated: 19 July 2021
England has now moved to step 4 of lockdown easing meaning we can welcome groups of all sizes and most legal limitations on social contact have been lifted.
However, there are still cases of COVID-19 in England and there is a risk you could catch or pass on the virus, even if you are fully vaccinated. We actively encourage you to exercise caution and consider the ongoing risks to the local community. While no situation is risk-free, there are actions we can take to protect ourselves and others around us. For example, you will notice many local residents still wearing masks (and respecting visitors who do so), plus businesses continuing to operate Covid safe practices such as table service and 2m spacing.
When making bookings for eating out, activities etc, please check with individual venues for their specific policies and remember, whilst the sun is shining, being outdoors in the fresh air is the best place to be.
We thank you for your continued support and look forward to seeing you soon.
Our commitment to you:
We will continue to the additional steps put in place during lockdowns to ensure that you are as safe and risk-free as possible during your stay.
Brunton House and Cottages is a member of the Professional Association of Self-Caterers who have collaborated with several other national associations, including UKHospitality, to develop a strict cleaning protocol for self-catering businesses throughout the UK.
The guidelines for England have now been published in full and can be viewed here COVID 19 Secure Guidelines.
✔ In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.
✔ We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.
✔ A copy of our current Risk Assessment is available on request.
✔ We have completed training in Covid-19 Holiday Let Cleaning Protocols.
✔ Changeovers, completed to our usual exceptional standards, fully in line with current Government Guidelines.
✔ We’re paying particular attention to high touch areas.
✔ Where appropriate we are using disinfectants that comply with EN 14476 from DuoMax products .
✔ Bed linen is washed using healthcare standard products by our offsite laundry.
✔ We have removed bedspreads, throws and cushions from bedrooms – our crisp Egyptian cotton bedding looks just as stunning.
✔ We provide suitable cleaning products for use during your stay. Please do not bring any household bleach or other strong chemicals with you. These will stop our sewage treatment plant operating effectively.
❌ We love meeting you, but for the foreseeable we’re going to remain at the end of the phone unless it’s an emergency.
✔ We will send full access details at least 1 week before you are due to arrive, so you can rest assured you will only have direct contact with members of your guest party.
✔ If you need anything during your stay we are just a phone call away.
We need you to ensure the following things happen please:
✔ Remind yourself of our Booking Conditions.
❌ Do not come to Brunton if you have Covid-19 symptoms, have been in contact with a confirmed case within 14 days of arrival or are under NHS test and trace measures.
❌ Do not bring bleach or strong chemical cleaning products to Brunton. Our sewage treatment plants can be damaged by these.
❌ Do not arrange supermarket delivery slots before 17:00 – we’re sorry, but we cannot accept delivery on your behalf if your journey is delayed.
✔ Visit your guest login (registration required) to enter contact details for your fellow guests and complete bed setup requirements.
✔ Register for your Guest Login through the link in your booking summary. This contains your holiday home information file which will help plan your stay and find your way around the property. If you need a paper copy please print out and bring with you.
✔ Our postcode for satnav is NE66 3HQ, or check our website for full directions
❌ Do not arrive before 16:00. The additional steps we take to keep everyone safe take us extra time and we ask for your help in not arriving early.
Do not enter until our housekeeping team have left.
✔ If someone in your party develops Covid-19 symptoms during your stay they must immediately get tested by booking at Get a free NHS coronavirus test.
The result must be shown to us. If positive, everyone within the party must leave immediately. If that is not possible and you have to self-isolate here, you will be liable for the full cost of any bookings cancelled as a result.
✔ You can still follow these three simple actions to keep on protecting each other:
- HANDS – wash your hands regularly and for 20 seconds.
- FACE – you could chose to wear a face covering in indoor settings where social distancing may be difficult and where you will come into contact with people you do not normally meet.
- SPACE – think about giving people room.
✔ Strip duvet covers, sheets and pillow cases from your beds and place these outside bedrooms in the cloth laundry bags left for you.
✔ Put towels and makeup remover cloths in blue Ikea bags provided.
✔ Return any furniture moved (inside and garden) to where it was found on arrival.
✔ Remove all waste to outside bins – please ensure that nothing is left indoors paying particular attention to tissues, wipes, sanitary items and dirty nappies.
✔ Weather permitting, open all windows.
✔ Run the dishwasher at 60 degrees with all crockery, cutlery, glasses and utensils that will fit. Don’t open or empty the dishwasher at the end of the cycle – we need the completed state of the cycle to be evident.
✔ Depart by 09:30 at the latest. Please don’t be late please, as we need all the time to present the houses in the excellent condition you found them in when you arrived.