Website Policy and Privacy Statement

This Website Policy and Privacy Statement explains how Fallodon Farming Partnership, trading as Brunton House and Cottages, operates this website and collects, uses and protects personal information.

About us

Brunton House and Cottages is operated by Fallodon Farming Partnership.

Our contact details are:

Brunton House and Cottages
Alnwick
Northumberland
NE66 3HQ

Email: stay@bruntoncottages.co.uk
Telephone: 01665 589 120

For data protection purposes, Fallodon Farming Partnership is the controller of the personal information described in this statement.

Using our website

We take reasonable care to ensure that the information on our website is accurate and up to date. However, photographs, descriptions, availability, prices and other information may occasionally change or contain an error.

Website content is provided for general information. The details contained in your booking confirmation and our Booking Terms and Conditions will form the basis of your booking contract.

We do not guarantee that the website will always be available, uninterrupted or free from technical problems. We may change, suspend or withdraw any part of it when reasonably necessary.

You must not misuse the website, attempt to gain unauthorised access to it or introduce viruses or other harmful material.

Website content and copyright

Unless otherwise stated, the wording, photographs, branding and other material on this website belong to Brunton House and Cottages or are used with the owner’s permission.

You may view or print pages for your own personal, non-commercial use. You must not reproduce, publish, sell or commercially exploit website content without prior written permission.

Links to other websites

Our website may contain links to websites and services operated by other organisations, including booking, payment, guest-information and local supplier websites.

These organisations operate under their own terms and privacy policies. We are not responsible for the availability, content, security or privacy practices of third-party websites.

The personal information we collect

Depending on how you contact us or use our services, we may collect:

• your name, postal address, email address and telephone number;
• booking, arrival and departure information;
• the names, ages and other relevant details of members of your party;
• payment and transaction information;
• correspondence, enquiries, feedback and requests;
• information about dogs, accessibility requirements or other arrangements needed for your stay;
• marketing preferences;
• information supplied by a booking agent or another person making a booking on your behalf; and
• technical information about visits to our website, where collected through cookies or similar technology.

We ask that you only provide information about another person when you have their permission to do so.

How we use your information

We may use personal information to:

• respond to enquiries;
• take, administer and fulfil bookings;
• process payments, refunds and cancellation requests;
• communicate important information before, during and after a stay;
• arrange services or meet requirements connected with a booking;
• maintain financial, booking and business records;
• deal with complaints, disputes, emergencies or insurance matters;
• protect our guests, properties, staff and business;
• comply with legal, tax and regulatory obligations;
• improve our website and services; and
• send news, offers or other marketing where we are permitted to do so.

Our lawful reasons for using information

We use personal information where it is necessary:

• to take steps at your request before entering into a booking contract or to perform that contract;
• to comply with a legal obligation;
• for our legitimate business interests, provided these do not override your rights;
• to protect someone’s vital interests in an emergency; or
• with your consent, where consent is the appropriate lawful basis.

You can withdraw your consent at any time, although this will not affect any use of your information that was lawful before consent was withdrawn.

Who we may share information with

Where necessary, we may share relevant information with trusted organisations that help us provide and administer our services, including:

• our online booking and property-management providers;
• payment-processing and banking providers;
• XCover (Booking Protect), where you purchase or use its refund-protection service;
• booking agents through whom a booking or enquiry is made;
• guest-information and communication service providers;
• accountants, professional advisers and insurers;
• contractors or suppliers involved in providing an agreed service;
• website hosting, support and analytics providers; and
• public authorities, regulators, emergency services or law-enforcement bodies where required or permitted by law.

We only share information that is reasonably necessary for the relevant purpose. Our service providers are expected to protect personal information and use it only in accordance with our instructions or their own lawful responsibilities.

Some service providers may process information outside the United Kingdom. Where this happens, we will use providers and safeguards intended to ensure that personal information remains appropriately protected.

We do not sell personal information.

Payments

Card payments are processed using secure third-party payment services. We do not ordinarily retain complete payment-card details ourselves.

Payment providers process information in accordance with their own privacy and security terms.

Marketing

We may send information about Brunton House and Cottages where you have asked to receive it or where we are otherwise legally permitted to do so.

You can unsubscribe at any time by following the instructions in a marketing email or by contacting stay@bruntoncottages.co.uk.

We may retain a minimal suppression record to make sure we respect an unsubscribe request.

Cookies

Cookies are small files placed on a computer, tablet or phone when someone visits a website. They may be needed for the website to work, remember choices, support online booking or help us understand how the website is used.

Strictly necessary cookies may be used without consent where they are essential to provide a service requested by the visitor.

Non-essential cookies, including certain analytics or marketing cookies, should only be used with the visitor’s permission. Where applicable, choices can be made or changed through the website’s cookie controls.

Browser settings may also be used to block or delete cookies, although doing so may prevent some website or booking functions from working correctly.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including meeting our legal, accounting, tax, insurance and dispute-handling obligations.

Booking and financial records will normally be retained for up to six years after the relevant transaction or stay, unless a longer period is required because of an ongoing query, complaint, claim or legal obligation.

Enquiry information that does not result in a booking will be reviewed and deleted when it is no longer reasonably required. Marketing information will be retained until consent is withdrawn, an objection is received or it is no longer appropriate to retain it.

Information that is no longer required will be securely deleted, destroyed or anonymised.

Keeping information secure

We take reasonable organisational and technical measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the systems and service providers used in connection with our website and bookings.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• object to direct marketing at any time.

Some rights are subject to legal conditions or exemptions. We may need to confirm your identity before responding to a request.

To exercise any of these rights, please contact stay@bruntoncottages.co.uk.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

Changes to this statement

We may update this Website Policy and Privacy Statement when our services, systems or legal obligations change. The current version will be published on our website.

Last updated: September 2026.

Governing law

This Website Policy is governed by the law of England and Wales. Nothing in it affects your statutory rights.