Book with Confidence. Master Cancel will allow you to cancel your booking, for any reason*, between 60 and 2 days before arrival and receive a full 100% refund. Now valid on all new bookings with an arrival date after 1st August 2020.
Frequently Asked Questions
Can I cancel for any reason?
Yes. You can cancel for any reason within 2-60 days of arrival. There are no forms to fill in, we do not require evidence or doctors notes. We require written notice of cancellation by email from the email address attached to the booking.
What if I cancel within 2 days prior to arrival?
Bookings cancelled within 2 days of arrival are not refundable I’m afraid. Example: for a check-in on Friday you could cancel the prior Wednesday, but not Thursday (1 day prior) or Friday (day of check-in). We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.
What if I cancel before 60 days prior to arrival?
Cancelling more than 60 days before arrival does not activate Master Cancel. If you cancel 61 or more days before check-in date, and we are able to re-let your dates, we will refund your original deposit less a £50.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a new booking. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking.
If I have to cancel what do I get back and when?
When Master Cancel is applied for a cancellation the guest receives 100% of holiday rental payments made. Refund payments are processed on the departure date of the cancelled booking.
Does this include current bookings?
No Master Cancel is only included for bookings made from 19:30 7th June 2020. Bookings made before this date will have the Terms and Conditions accepted at the time of booking. See the Cancellations section of our main Booking Conditions.
I have a Covid-19 voucher code, does Master Cancel cover the new booking?
No sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given voucher codes are not covered by Master Cancel.
Is Covid-19 included?
Yes, as long as the booking is compliant with English law at the the date of confirmation. Whether it is because you do not want to risk becoming unwell, you are isolating or if there is a government lockdown, Master Cancel will cover this. Your
Can I choose not to have Master Cancel?
No. Master Cancel is valid on all bookings from 19:30 7th June 2020 and is included in the cost of the booking.
Is any scenario not covered by Master Cancel?
The following instances are not covered by Master Cancel:
- war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
- acts of terrorism committed for political, religious, ideological, or similar purposes;
- actions intended to prevent any of the above.